1xwin believes betting should always be a form of entertainment. With that in mind, the platform offers several responsible gaming tools free of charge — all of which can be activated at any time from your account settings.
Available Tools:
For more details Responsible Gaming Page check here.
Available Tools:
- Deposit Limit: Set your own daily, weekly, or monthly deposit cap. Once a limit is in place, you won't be able to deposit beyond it.
- Loss Limit: Set a limit on how much you can lose within a given period. Once that limit is reached, you will not be able to place any further bets.
- Session Time Limit: Decide in advance how long you want to play. Once the set time is up, the system will automatically end your session.
- Cooling-Off Period: You can temporarily suspend your account for anywhere between 24 hours and 30 days.
- Self-Exclusion: If you need a longer break, you can close your account for any period ranging from 30 days to permanently.
- Reality Check: At regular intervals, a pop-up will show you a summary of your session time and spending.
For more details Responsible Gaming Page check here.
It's a perfectly reasonable question, and one worth asking. 1xwin is an internationally licensed online betting platform serving millions of members across multiple countries.
Reasons to trust us:
Reasons to trust us:
- International License: 1xwin operates under a licence from an internationally recognised regulatory authority.
- SSL Encryption: All data transmitted on the site is encrypted with 256-bit SSL — just as secure as your bank.
- Financial Data Security: bKash or Nagad numbers and card numbers are never stored directly on the server.
- Transparent Payouts: Winnings are never held back — once KYC is complete, funds are typically sent to bKash within 5–15 minutes.
- Responsible Gaming Policy: Having active responsible gaming tools is one of the strongest indicators of a platform's credibility.
Signing up on 1xwin is straightforward — the entire process takes under 2 minutes. There is no registration fee.
Need to Know:
Need to Know:
- Full Name: Must match your National ID (NID) or passport — verified at the time of withdrawal.
- Date of Birth: To verify you are 18+. Minors cannot register.
- Mobile Number: For OTP verification and subsequent payments via bKash / Nagad / Rocket.
- Password: At least 8 characters — combining uppercase letters, lowercase letters, and numbers.
- Email (Optional): Useful for bonus notifications, but not mandatory.
- Registration page Go and complete the form.
- Verify your number using the 6-digit OTP sent to your mobile.
- Make your first deposit — a 100% welcome bonus will be credited to your account instantly.
Bonus funds cannot be withdrawn directly — you must first place a specified amount in bets. This is known as the wagering or rollover requirement, and it's a standard part of any bonus system.
Let's walk through an example:
Say you deposit ৳1,000 and receive a ৳1,000 bonus. If the wagering requirement is 30x (on the bonus):
৳1,000 × 30 = ৳30,000 Total wager required before bonus funds can be withdrawn.
A few important things to note:
Let's walk through an example:
Say you deposit ৳1,000 and receive a ৳1,000 bonus. If the wagering requirement is 30x (on the bonus):
৳1,000 × 30 = ৳30,000 Total wager required before bonus funds can be withdrawn.
A few important things to note:
- Sports bets and slots typically count 100% toward wagering. Live Casino games may contribute at a lower rate (usually 10%).
- For Sports Betting, bets with odds of at least 1.40 or higher generally count toward wagering requirements.
- If the wagering requirement is not met before the bonus expires, the bonus will be forfeited.
- You can check your wagering progress at any time from the "Bonus" tab in your account.
Changing your mobile number is a sensitive process since it's tied to both payments and account security. It cannot be done directly from account settings — this is intentional, for your protection.
Steps to Change Your Mobile Number:
Steps to Change Your Mobile Number:
- Email support@1xwin.my with the subject line "Mobile Number Change".
- Email us with: your username or registered name, your old number, your new number, and a photo of your NID or passport.
- The support team will verify your identity and update the number within 24 hours.
- Once updated, an OTP will be sent to your new number — you will need to confirm it to complete the process.
- Log in → Profile → Edit "Personal Information".
- Changes to your name or date of birth must be made through support, as these are tied to KYC verification.
Yes, even at 3 AM. 1xwin's support team is genuinely available 24 hours a day, 7 days a week — including public holidays.
Ways to get in touch:
Ways to get in touch:
- Live Chat (Fastest): Log in to 1xwin and click the chat icon at the bottom right of the page. You can chat in Bangla — responses typically come within 2–5 minutes. For urgent matters, this is the most effective option.
- Email: support@1xwin.my — general requests are answered within 12–24 hours. For KYC, account changes, or complaints, please write in detail via email.
- Help Centre: Help Center page Find self-contained guides for common issues — in many cases, you'll resolve things right here without needing to contact anyone.
- Login issues, stuck payments → Live Chat
- KYC, mobile number changes → Email
- General information, bonus terms → Help Center or this FAQ
While bKash is the most popular option, 1xwin supports several other payment methods in Bangladesh.
Supported Payment Methods:
Supported Payment Methods:
- bKash: Minimum deposit ৳200, minimum withdrawal ৳200. Deposits are instant; withdrawals are typically completed within 5–15 minutes.
- Nagad: Minimum deposit is ৳200. Deposits and withdrawals are just as fast as bKash.
- Rocket (Dutch-Bangla Mobile Banking): Minimum deposit is ৳200. Withdrawals typically process in 15–30 minutes.
- Credit & Debit Cards: Visa and Mastercard accepted. Minimum deposit ৳500. Withdrawals may take 1–3 business days.
- Withdrawals must always be made using the same method used for the original deposit.
- 1xwin itself charges no withdrawal fees, though your payment provider may apply their own charges.
- KYC must be completed before your first large withdrawal.
- Wagering requirements must be met before any bonus balance can be withdrawn.