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1xwin Privacy Policy — Your Data Is Safe With Us

When you create an account with 1xwin, we collect certain information from you. This page explains clearly what we collect, why we collect it, and who we share it with. Our Privacy Policy is written in plain language — read it once and you'll know exactly how your data is handled.

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Last Updated: January 2026
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Table of Contents
Important

By using the 1xwin platform, you agree to this Privacy Policy. If you have any questions, Help Center contact us or send an email to support@1xwin.my.

Section 1
Introduction & Scope

The 1xwin Privacy Policy provides a full account of how we handle your personal data. It applies to the 1xwin.my website, its associated mobile application, and all related services.

Protecting the personal data of our users in Bangladesh is not just a legal obligation for us — it is the foundation of the trust we build. Keeping your information safe at 1xwin is our responsibility, and we take it seriously.

In this policy, "data" refers to any information that can identify you directly or indirectly — such as your name, mobile number, email address, IP address, or transaction records.

Section 2
What Data We Collect

1xwin collects different types of data for different purposes. Full details are provided below:

Information Collected at Registration

When you create an account, we collect your name, date of birth, mobile number, email address, home district, and preferred currency.

Data Type When Data Is Collected Why It Matters
Identity Information
Name, Date of Birth, NID		 Registration & KYC Age Verification & Identity Confirmation
Contact Information
Mobile, Email		 Registration Account Security & OTP Verification
Financial Information
bKash/Nagad Number		 Deposits & Withdrawals Payment Processing
Activity Data
Betting History & Game Logs		 During Use Dispute Resolution & Service Improvement
Device Information
IP, Browser, OS		 On Every Visit Security monitoring, fraud prevention
Location Data
Approximate Location		 At Login Unusual Login Detection

We only collect the information needed to provide our services. 1xwin does not collect excessive or irrelevant data.

Section 3
Why Data Is Collected and How It Is Used

1xwin uses your data only for specific, legitimate purposes. Each purpose is clearly outlined below:

  • Account Management: Your mobile number and email are used to create, manage, and secure your account — including login verification, password recovery, and sending OTPs.
  • Payment Processing: Financial information is required to process deposits and withdrawals. Maintaining transaction records to prevent money laundering is a legal requirement.
  • KYC & Age Verification: Identity verification is carried out to ensure that no one under the age of 18 can create an account.
  • Customer Support: The support team may need to access your account information in order to resolve your issue.
  • Promotions & Bonuses: Your gaming patterns are analysed to send you relevant, personalised offers. You can opt out of marketing emails at any time.
  • Fraud Prevention: Device and behavioral data are analyzed to detect multiple accounts belonging to the same person, bot usage, or any unusual activity.
  • Service Improvement: 1xwin continuously improves its platform by analysing which features are used most and where users encounter difficulties.
Section 4
Data Storage & Security Measures

You have the right to know how your data is stored at 1xwin. We use internationally recognized security technology to keep it safe.

Encryption Technology

All your data is transmitted via TLS 1.3 encryption and stored with AES-256 encryption — the same standard used by banks and financial institutions.

  • Data Center: 1xwin's servers are hosted in data centres that comply with internationally recognised security standards, with physical and digital security monitored around the clock, 24/7.
  • Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept. No 1xwin employee can view your password.
  • Financial Data Is Kept Separate: Payment-related data is held on separate, secured servers and can only be accessed by authorized payment processing systems.
  • Regular Security Audits: Third-party cybersecurity experts conduct regular audits of 1xwin's systems.
  • Backup: Data is backed up regularly so that your records are never lost due to a technical issue.
Section 5
Data Sharing & Third Parties

This is something many people want to know, and we'll give you a straight answer: 1xwin never sells your personal data. Your data is never sold or rented to any advertiser, data broker, or marketing company.

However, in certain circumstances, limited information may be shared with specific third parties:

  • Payment Provider: Necessary data is shared with bKash, Nagad, and Rocket to process payments. These providers operate under their own privacy policies.
  • Game Provider: Game records are shared with providers such as Evolution Gaming and Pragmatic Play — but only via anonymized IDs, never your personal identity.
  • Legal Obligations: We are legally required to share data with authorities under court orders, regulatory investigations, or anti-money laundering laws.
  • Security Purposes: Anonymised data may be shared with security partners to help prevent fraud and cyber attacks.
Agreements with Third Parties

1xwin has data protection agreements in place with every third party that receives your data. They may only use it for the purposes specified in those agreements.

Section 6
Cookies & Tracking Technologies

1xwin uses cookies on its website. Cookies are small text files stored in your browser that help improve the quality of our service.

Essential Cookies

These cookies are essential for maintaining login sessions and ensuring site security. Disabling them will cause the site to malfunction. They remain active without requiring your consent.

Analytics Cookies

We analyze which pages are visited most and how quickly they load in order to improve our service. No personal information is stored in these cookies.

Preference Cookies

This cookie remembers your language preference, theme settings, and other personalised configurations, so every time you log back in, your experience picks up right where you left it.

Security Cookies

This cookie is used to detect suspicious logins to the same account from multiple devices and to prevent CSRF attacks.

Cookies can be managed through your browser settings. However, disabling essential cookies may affect login and payment features.

Section 7
Your Data Rights

You have specific rights regarding your account data at 1xwin. We respect those rights and process all requests within 30 days.

Right to Access Your Data

You can request to see what data 1xwin holds about you. Contact Support and the information will be provided within 30 days.

Right to Correct Your Data

If there is any error in your name, email, or mobile number, you can request a correction. Some details can also be updated directly from your settings.

Right to Erasure

If you close your account, you may request deletion of your personal data. However, certain records must be retained for a specified period to meet legal obligations.

Right to Data Portability

You can request a download of your gaming history and transaction records. Data is provided in a standard CSV format.

Right to Opt Out of Marketing

You can unsubscribe from promotional emails or SMS at any time. Notifications can also be turned off from your account settings.

Right to Object to Processing

You may object to your data being used for specific purposes. However, some processing is essential to delivering our service.

Section 8
Protection of Minors' Data

1xwin does not collect personal data from anyone under 18, and has no intention of doing so. Date of birth is verified at registration, and ID documents may be requested if there is any doubt.

  • If a minor creates an account using false information and this is detected, the account is immediately closed and all associated data is deleted.
  • If parents suspect their child is using 1xwin, please contact support@1xwin.my immediately.
  • 1xwin's advertising and promotional activities are never directed at individuals under the age of 18.
Section 9
How Long We Retain Your Data

Your data is not kept indefinitely. After a set retention period, it is deleted or anonymized.

  • Active Account: Essential data is retained for as long as your account remains active.
  • After Account Closure: Financial records and KYC data are typically retained for 5 years as required by law.
  • Transaction Records: Payment records must be kept for a minimum of 5 years in compliance with anti-money laundering regulations.
  • Betting History: Retained for up to 2 years after account closure to assist with dispute resolution.
  • Support Conversations: Customer service records are retained for 1 year.

Once the retention period expires, data is permanently deleted using secure methods and cannot be recovered.

Section 10
Contact & Complaints

For any privacy-related questions, requests, or complaints, please get in touch with us. 1xwin takes all concerns seriously and aims to respond within 30 days.

  • Email: support@1xwin.my (please mention Privacy Request in your message)
  • Live Chat: Reach us in Bengali via the live chat on the 1xwin platform
  • Help Centre: Help Center Find answers to common questions on this page
Policy Updates

If this Privacy Policy changes, members will be notified by email or via an on-platform notification. For significant changes, at least 15 days' notice will be given.

Why Your Data Is Safe with 1xwin

The Data Security Priorities 1xwin Holds to the Highest Standard

Bank-Level Encryption

All your data is protected with TLS and AES-256 encryption to the same standard as financial institutions — encryption is applied both in transit and at rest.

Your Data Is Never Sold

1xwin does not sell your personal data to any advertisers or third parties. Your information is used solely for the purposes necessary to deliver our services.

Two-Factor Authentication

With 2FA enabled, a password alone is not enough to access your account — an OTP on your mobile is also required. This is the strongest layer of protection for your account.

Suspicious Activity Alerts

If a login is detected from an unfamiliar device or unusual location, an immediate alert is sent via SMS and email. If it wasn't you, change your password right away.

Your Own Controls

You always have the right to view, correct, delete, or download your data. You can also opt out of marketing communications at any time.

Regular Security Reviews

External cybersecurity experts regularly audit 1xwin's systems. Any vulnerabilities identified are addressed promptly.

Frequently Asked Questions

Frequently Asked Questions About Privacy & Account Security

Yes, enabling Two-Factor Authentication (2FA) is genuinely important — especially if you keep a balance in your account. Even if your password is compromised, 2FA prevents anyone else from logging in.

Steps to enable 2FA on 1xwin:

1. Log in to 1xwin and click your account icon in the top right corner.
2. Go to "Settings" or "Security".
3. Look for the "Two-Step Verification" or "Two-Factor Authentication" option.
4. Choose SMS-based 2FA — an OTP will be sent to your registered mobile number.
5. A verification code will be sent to you — enter it to confirm.

From this point on, every login will require both your password and a 6-digit OTP sent to your mobile. Each OTP is valid for 30 seconds only.

Important: If you want to change your mobile number while 2FA is active, contact Support first. If you no longer have access to your registered number, you will need to verify your identity to recover your account.

Your complete betting history and transaction records are stored in your 1xwin account — from the oldest entry to the most recent.

To view your betting history:
Log in → Account Menu → go to "Betting History" or "My Bets". You can filter by date to view past bets. Full details for each bet — event, odds, stake, and result — are all available here.

To view your transaction records:
Go to Account Menu → "Transaction History" option. You can view all deposits and withdrawals, along with the date, amount, and payment method for each.

If you need proof of a specific transaction — for tax purposes or personal records — contact support. We can send you the relevant records for any given period in CSV format.

Please note that even after an account is closed, betting history is retained for up to 2 years, and financial records are kept for 5 years for legal compliance.

Play Safe — Join 1xwin

Your data is secure, your payments are safe, and your privacy is guaranteed at 1xwin. Register now and start your experience on Bangladesh's most trusted betting platform.

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